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FAQ
How long does shipping take?
Orders are generally processed within 1-3 business days, and you can expect to receive your order within 10-15 business days after the order is processed. Please note that it may take up to 20 business days for delivery in remote areas or due to force majeure.
How do I obtain the tracking number and track my order?
After the order is shipped, we will send you an email to inform you that the order has left our facility. Although most orders include a tracking number, some carriers do not provide it due to logistical reasons. Because of this, the status will be updated manually.
Following shipment, and after you have obtained the tracking number, you can use the number provided to track your order on the official website of the shipping company.
Another option is to track it from a third-party logistics Information query website.
When will I receive my refund?
Once your refund is processed, your funds will typically be returned to your original payment method within 3-5 business days. If you have not received your refund after 5 days, please contact us by sending your order number and we will investigate the matter accordingly.
Refunds are generally processed within 3-5 business days for debit cards but may take 10-30 business days for credit cards.
Contact Us
The service emails are cs@yunyigifts.com
What should I do if the item I received is broken?
The moment you open the package, if you find the merchandise is unfortunately damaged, we unconditionally promise that we will quickly arrange a full refund or send you a brand new item at no charge to you. Please be sure to contact us the first time you find the problem and provide clear photos of the damaged goods. We will do our best to ensure that your problem is solved in the most appropriate and timely manner.